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Service / Repair Survey

Thank you for choosing Apollo Heating & Cooling. Your comments are very important to us and we want to hear what you have to say…

Please take a moment to fill out the following survey regarding your recent service experience with Apollo Heating & Cooling. We hope it was a pleasant one from your initial contact of Apollo through to the completion of the maintenance or repair. If you’re happy, please tell a friend. If it wasn’t all that you expected, please tell us. It’s the only way Apollo can improve our level of customer service.
 
Customer Information .01
Name E-Mail Address
Daytime Phone (include area code) Evening Phone (include area code)
   
Questions .02
Was your call to Apollo handled in a courteous and professional manner?
Yes No
Comments
 
Was the service problem and solution explained to your satisfaction?
Yes No
Comments
 
Were you quoted the cost of the repair before the work started?
Yes No
Comments
 
Was your installation technician professional?
Yes No
Comments
 
Was the work area left clean and orderly?
Yes No
Comments
 
Did our technician explain the benefits of Apollo’s Care Plans?
Yes No
Comments
 
Are you a satisfied customer at this time?
Yes No
Comments
 
Marketing Approach .03
Thank you for giving us the opportunity to serve you. Would you please help us to evaluate our marketing approach by answering the following?
 
What prompted you to email us today and/or how did you hear about Apollo? Please select all that apply:
I am a customer already
Direct Mail
Hotlink from another web site
Internet Search Engine (Google, MSN, AOL, etc.)
“In Touch with Apollo” Newsletter
Our Trucks
Outdoor Advertising
Radio
Referral
Television
Word of Mouth
Yellow Pages
Other
 
Why did you choose Apollo for your service or repair? Please select all that apply:
Equipment Brand Name
Most Value for Money
Price
Sales Consultant Presentation
Engineering of Installation
Reputation of Apollo
Availability of Quality Service
Best Solution to Problem
Reference from Family/Friend
 
Would you recommend us to a friend or relative?
Yes No
Comments
 
Do you have any other comments?
 
Please press the “Submit” button only once.
It may take a few moments before a confirmation form is displayed to show your survey has been sent to Apollo. Thank you again for helping Apollo provide the best in customer service.
 
 
 
Apollo Heating & Cooling | 1730 Tennessee Ave. | Cincinnati, OH 45229
(513) 242-5522 | apollo@apollo-hvac.com
   
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